Privacy Policy

We at Casual Creative Pty Ltd (“we,” “us,” and “our”) take your privacy and personal information seriously. We respect and are committed to protecting your privacy and any personal information you provide to us while accessing or using our products, services, or this website (“site”).  This privacy statement (referred to as the "policy") describes the information we collect and how we use it when you visit this site.

Please be sure to periodically review our policy as it may change over time. This policy may be amended, modified, or changed at any time with or without prior notice; such changes will take effect immediately upon posting on this privacy policy page. Once this policy is posted and any changes, alterations, or updates are made, your use of this site will be deemed your acceptance of the new terms. Please do not use this site or provide us with any information if you disagree with the terms of this policy. 

When using our website on behalf of an entity, terms like "you," "your," "Client-Added Users," "Administrators," "Account Owner," and "Client" within this Privacy Policy will denote both you and the respective organization you represent.

Our Privacy Policy governs the handling of all data gathered. PLEASE REVIEW THIS PRIVACY POLICY THOROUGHLY, AS IT PROVIDES VITAL INSIGHTS TO HELP YOU CONSCIOUSLY CHOOSE TO DISCLOSE PERSONAL DATA WITHOUT RESTRICTIONS.

Restrictions

Your use of our site, product, or services is governed by this Policy. People under the age of 18 should not access or use our site, as it is not intended for them. We do not intentionally collect personal data from users who we have reasons to believe are under the age of 18.

Personal Data Collected  

Depending on how you interact with this site and use our products or services, we may collect different types of Personal Data (described below) and Other Data (also defined below). Typically, we collect the Personal Data and Other Data listed below.

Information that can be used to identify or contact you, such as your name, phone number, email address, address, usage history, and unique device identifiers, is referred to as personal data. To give you the requested information, goods, or services (including this site), we might need to gather and process certain Personal Data. In addition, we might be obligated by law to do so. Below is how we collect and process personal information.

• Setting Up an Account. If you need to register on this site, we ask for your personal information. Your name, email address, phone number, company name, and other such details are required throughout the registration process. Anyone you share your login and password with can access this information, which needs to be saved on this site. Because of this, kindly keep your username and password private and don't share them with anybody else.
• Voluntary Sharing of Information. When you voluntarily provide us with personal data, including via emails to this website, order and registration forms, online forms, surveys, your participation in promotions, phone conversations, online chats with our customer service, and other channels.
• Transaction Services. Payments made through this site may be collected by us through third-party payment services (each, a "Payment Service").  If you use this site to make a payment, you might be taken to a webpage that is not hosted by us, but rather by the Payment Service or its service providers.  Payment Service, not us, will collect any Personal Data you submit through one of their pages, and Payment Service's privacy policy will apply to that data instead of this Policy. Payment Service's usage of the data collected via the Payment Service page is outside of our jurisdiction and control.
• Log information. We may gather log data, which may include information about the network and connection (such as IP addresses and Internet Service Providers (ISPs), device and browser identifiers and information (such as operating systems, user agents, language and time zone settings, and other technical data), advertising identifiers, cookie identifiers and information, and similar data.
• Usage Data. We may collect usage statistics, such as usage rates, technical error occurrences, diagnostic reports, settings preferences, and backup data. We may also collect usage data on user journey history, including clickstreams and page navigation, URLs, timestamps, content viewed or searched for, page response times, page interaction, and similar data, as well as content interactions that may include views, searches, downloads, and prints.
• Alternative Methods. In addition, we might collect personal data through other means. These may include carefully selected third-party business partners that collaborate with us on our services. We might use that information to provide specific services, products, or content to you or to improve your overall experience when you visit our website. Additionally, we might occasionally obtain lists of names and contact details of people who might be interested in our services from third parties.

We do not ask for sensitive Personal Data, such as social security numbers, details about racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal histories, or trade union membership. So we want to encourage and advise you not to provide us with or disclose such sensitive information to us in any way, whether through this site or any other means.

Personal Data Use and Disclosure

Enhancing and improving our services is our main objective when it comes to gathering, using, and disclosing your personal information. In light of this, we will only utilize Personal Data for legitimate business needs, such as the following:

• Additional Communications. We may use your personal information to notify you about services, programs, products, and promotions that we think you might be interested in. If you or your company are one of our clients, we may additionally use the personal information you or your employer provided us with to notify you about such programs, services, promotions, and products.  See the "opt-out" option below if you would prefer that we do not send you electronic promotional messages.
• Campaigns. We might run contests, sweepstakes, and other similar promotions (collectively, "Promotions"). We normally request specific Personal Data from you when you enter and, if applicable, win a Promotion, if you decide to participate in the Promotions. Ensure to carefully read the terms of each promotion you participate in because they may include more vital information about how we utilize your personal data. The terms and conditions of such rules will take precedence over this Policy to the extent that they have to do with how your Personal Data is handled. We utilize this data to manage the Promotions.
• Other Business Purposes. Additionally, we may use your Personal Data for other business-related purposes, such as data analysis (e.g., to enhance the effectiveness of our site and services), editorial and feedback purposes, customer support, content customization and improvement, business transaction completion (e.g., to verify that users receive requested content), creation of marketing and promotion materials, statistical analysis of user behavior (e.g., to determine which sections of our Site are most interesting to users), product development, market research, managing individual accounts, and compliance with government regulatory requirements (e.g., sales tax collection, audits, etc.). Additionally, we might utilize the personal information of journalists and media contacts to distribute press releases and other noteworthy developments about our commercial endeavors. We undertake these actions to maintain our contractual agreement with you, adhere to legal requirements, and/or due to our legitimate interest.
• Administration Communication. We reserve the right to use Personal Data to send you important information if there are any changes to the Terms of Use of this site, this policy, or any other policies, agreements, or transactions about your use of this site, products, services, or account status. This information may be necessary for you to utilize the products, services, or this site, thus you cannot choose not to receive it. We will take these actions to fulfill our legal obligations and/or to oversee our contractual relationship with you.

We may disclose Personal Data for the following reasons:

• External Service Providers. We may share your personal data with external service providers who assist us with various tasks, including data analysis, fulfilling orders, processing payments, and offering various other services.
• Third-Party Data Providers. If you subscribe to our services that incorporate third-party data, we may need to share your personal information with these third parties as part of our reporting requirements. This will only happen if these third-party providers require your identity to access their data.
• Event Participation. When you participate in a conference or event we organize, we may share your name and contact details with other participants.
• Corporate Transactions. In events like reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of our business, assets, or stocks, including bankruptcy or similar proceedings, we may transfer any personal information we have to an affiliated entity or a third party and their advisors.‍
• Legal and Compliance Obligations. We may use and disclose your personal information as we deem necessary: (a) to comply with applicable laws, regulations, or rules, including those in countries outside of your residence; (b) to adhere to legal processes; (c) to respond to requests from government or public authorities, including those outside your country of residence; (d) to enforce our website's Terms of Use; (e) to protect our operations or those of any affiliates; (f) to safeguard the rights, privacy, safety, or property of our company, affiliates, you, or others; and (g) to enable us to pursue legal remedies or limit damages. For instance, where legally permissible, we may share your personal information with law enforcement to aid in identifying individuals involved in illegal activities.

Collection and Use of Other Data

In addition to personal information, we and our service providers gather and utilize other types of data, described in this policy as "Other Data":

• Monitoring Data. We and our service providers collect data that includes demographic information, domain names, types of computers, browser varieties, screen resolutions, and other statistical data related to the usage of our website ("Usage Insights"). This data helps us understand our website users and enhances the marketing and development of our site and other services. Unless it's merged with personal information, Usage Insights doesn't personally identify you or any other user. We reserve the right to use this data for any purpose.
• Compiled Data. We might compile personal data in such a way that it doesn't personally identify you or any other site user. This could involve using information to determine the percentage of our users within a specific telephone area code. This type of compiled information can also be used for any purpose.
• Cookies. Our website and services utilize "cookies" to enhance your online experience. Cookies are small data files transferred by a web server to your computer for record-keeping and various other purposes. We use cookies and similar technologies to support the continuous access and use of our site by users. If you prefer not to have information collected via cookies, most browsers offer a simple process to either automatically refuse cookies or to choose whether to accept or decline specific cookies from a website. However, disabling cookies might affect the functionality of our website. Details about disabling cookies are typically found on your internet browser provider’s website. The types of cookies we use include:‍
• Essential Cookies. These are crucial for the basic functions of our services. They include cookies necessary for registered users to authenticate and manage their accounts.‍
• Analytics and Performance Cookies. These cookies gather data on how users engage with our services, including the most visited pages and other analytical information. We utilize this information to enhance our services' functionality and to better understand user interactions.‍
• Functionality Cookies. These cookies remember user-specific preferences, like account name and email address.‍
• Security Cookies. We use these cookies to identify and mitigate potential security threats.‍
• Advertising Cookies. These cookies are deployed to show relevant ads to users of our services and to track and report on the effectiveness of these ads. They collect information such as the number of unique visitors, ad display frequency, and clicks on ads. They also help in creating user profiles, including displaying ads based on your viewed products, services, or actions.‍
• Third-Party / Embedded Content Cookies. Our services incorporate various third-party applications and services to enhance user experience. Consequently, third parties may set cookies that track your online activities. We do not have direct control over the data collected by these cookies.‍
• Tools. We and our service providers utilize a variety of standard online technologies, such as 'pixel tags,' 'web beacons,' 'gif tags,' 'JavaScript,' and other similar methods, collectively referred to as "Tools." These are used on our website pages and in certain types of email communications. The primary purposes of these Tools include tracking the activities of users on the website and email recipients, evaluating the success of marketing endeavors, and gathering statistics about website usage and response rates. These Tools enable us to count the number of visitors to specific pages of our website, deliver our services effectively, and assess the impact of our advertising and promotional campaigns. When incorporated into email communications, these Tools can inform the sender about whether and when an email was opened, enhancing the understanding of engagement with our communications.

Our website employs cookies and various online Tools to comprehend user interactions with the site and to personalize and enrich the online experience for each visitor. When you return to our website, we might identify you through a Tool and tailor your experience accordingly. For instance, after you have completed the registration process, a cookie and/or Tool will be implemented to prevent the need for you to register again. We hold the view that cookies and Tools significantly enhance the user experience on our site.

• Analytics. We use tools like Google Analytics, among others, which use cookies and similar technologies to collect and analyze data about the usage of our website. These tools also help in reporting on-site activities and trends, and they can track usage across other websites, apps, and online resources.
• Verification Processes. To confirm that you are a human user, we may utilize third-party verification services. Any data collected during this verification process is governed by the privacy policy of the respective third-party service provider.‍
• IP Address Tracking. When you visit and interact with our website, both we and our third-party service providers may collect Internet Protocol (IP) addresses. An IP address is a unique number assigned to your computer by your Internet Service Provider (ISP). This number is automatically recorded in our server log files whenever you visit our site, along with the times of your visits and the pages you viewed. We use IP addresses to understand how our website is used, to improve the site, and to enhance the overall user experience. Additionally, IP addresses are used for diagnosing server issues and for website administration. We may also determine your approximate location from your IP address.

Security Measures

We may store your personal data, ensuring that its retention and use comply with applicable laws, rules, regulations, and our policies.

While absolute security on the Internet is unattainable, we are committed to taking reasonable measures to protect your personal data. This data is stored on a third-party server. Our precautionary measures and security protocols are designed to prevent unauthorized access, maintain data accuracy, and ensure the proper use of information. These measures aim to safeguard against the loss, misuse, and alteration of information under our control. Despite our efforts to maintain the integrity and security of our network and systems, we cannot guarantee that these security measures will prevent hackers from illegally obtaining this information. We are not liable for any security breaches or for the actions of third parties who might access personal data. Any attempt to breach the security of our website or interfere with its operation is strictly prohibited.

If you suspect that your interaction with us is no longer secure (for instance, if you believe the security of an account you have with us has been compromised), we urge you to promptly report the issue by emailing us at support@casualcreatives.com.

Data Integrity and Retention

We are committed to using your personal data solely for the purposes that align with the reasons it was originally collected, as outlined in this policy, or as explicitly authorized by you. We’ll try to ensure that your personal data is relevant to its intended use and remains accurate, complete, and up-to-date, as provided by you. It's important to us that you keep your personal data current and inform us of any necessary updates or corrections.

The duration for which we retain your personal data is determined by its necessity for the purposes for which it was obtained, in accordance with applicable laws. Our retention periods are based on several factors: (i) the duration of our ongoing relationship with you; (ii) any legal obligations we are subject to; and (iii) the advisability of retention in light of our legal standing, including considerations like statutes of limitations, ongoing or potential litigation, and regulatory investigations.

Consent

By accessing our website, you explicitly agree to our collection and use of your personal data as outlined in this policy.

Opt-Out Options

We respect your privacy and provide you with options regarding the use and disclosure of your personal information for marketing purposes. You have the right to choose if and how your personal data is used for these purposes.

• If you no longer wish to receive marketing-related emails from us, you may opt-out at any time. To do so, please send an opt-out request to support@casualcreatives.com. Upon receipt of your request, we will cease sending you marketing communications. For your convenience, an opt-out link is provided at the bottom of all our marketing emails should you choose to discontinue receiving such emails directly.
• Should you choose not to have your personal data shared with our affiliates or third-party entities for their marketing endeavors, you may withdraw your consent by sending an email to support@casualcreatives.com. Once your request is processed, we will discontinue sharing your information for such purposes from that point forward.

Response to Opt-Out Requests

We will try to respond to your opt-out requests as quickly and effectively as possible. However, it's important to note that if you opt for the second choice mentioned earlier (preventing sharing of your personal data with affiliates or unaffiliated third parties), we cannot remove your personal data from the databases of affiliates or unaffiliated third parties with whom we have already shared your data up to the point of implementing your request.

Also, choosing not to have your personal data shared for marketing purposes may mean you will no longer receive any marketing emails from us. It's important to remember, though, that even if you opt out of marketing communications, we will still send you essential administrative messages. These administrative messages are a necessary part of our service, and you cannot opt out of them unless you decide to discontinue using our services.

Managing Your Personal Data (Correct, Update, Accessibility, and Conflicts)

If you wish to review, correct, update, suppress, delete, or otherwise limit our use of your personal data that you have previously provided to us, you can submit a request by sending an email to support@casualcreatives.com or simply edit it from the website’s dashboard. As a registered user, you are permitted to modify certain account information directly through the website dashboard. This includes:

full name, account name, email, and password. Any additional information collected in the Typeform questionnaire or other data collection methods utilized by the website is not directly editable through the dashboard. If you wish to request modifications, corrections, or deletion of this information, you must contact our support team via email at support@casualcreatives.com. Please note that while we strive to accommodate your requests, we reserve the right to maintain necessary records for legal, security, or operational purposes.

We will handle your request in accordance with relevant laws. For security reasons, we will process requests only for personal data associated with the email address from which the request is made, and we may need to verify your identity before acting on your request. We aim to fulfill your request promptly and in compliance with legal requirements. Note that we may need to retain certain information for record-keeping purposes, to complete transactions initiated before your request, or as required by law. There might also be residual data that remains in our databases and other records and won't be removed.

We are dedicated to making this Policy accessible to individuals with disabilities. If you need to access this Policy in a different format, please reach out to us at support@casualcreatives.com.

Links to External Websites

Our website includes links to other internet websites, such as social media platforms and third-party hosted collaboration tools. These external sites are not under our control. We offer these links without endorsing, controlling, or taking responsibility for their privacy practices or content. 

When you provide personal data through any third-party website, or communicate with us using third-party collaboration tools or social media platforms, your interaction takes place on the third party’s website, governed by their privacy policy, not ours. We strongly advise you to be acquainted with the privacy policies and practices of these third parties. 

Please be aware that our policy does not cover the privacy or information practices of any third parties, including affiliated entities that do not directly post or link to this policy.

Governing Law and Privacy Policy Enforcement

The use of this website is subject to the Commonwealth laws of Australia and the state of Victoria. If you're accessing our site from a location outside Australia, where laws regarding personal data collection, use, and disclosure differ from those in Australia. You also agree to the application of Australia and Victoria state laws concerning the use of this site and services, and any disputes related to this site or this policy. Furthermore, you consent to the exclusive jurisdiction of the state and federal courts in the state of Victoria, Australia, for any such disputes. However, if these courts are determined not to have exclusive jurisdiction, then you agree to resolve disputes arising from or related to this site or this policy through binding arbitration in Victoria, Australia, following the International Arbitration Rules of the International Centre for Dispute Resolution.

Should any part of this policy be deemed illegal, unenforceable, or in conflict with any applicable law by a competent court, the remaining provisions will continue to be valid and enforceable.

Do Not Track Disclosures

Currently, our website does not respond to Do Not Track (DNT) signals. It's important to be aware that some third-party sites might track your browsing activities and access to content. Many web browsers provide a DNT feature, allowing you to send a signal to these third parties indicating that you do not wish to be tracked. However, our site does not recognize or act on these DNT signals at present.

Data Controller Definition

Under this policy, you are designated as the Data Controller of your Personal Data. The term "Data Controller" refers to an individual or entity that determines the purposes and means of processing personal data, either alone, jointly, or in collaboration with others. In the context of personal data subject to the provisions of the European Union's Directive 95/46/EC, we act merely as a processor on your behalf. To process your data more efficiently, we may employ the services of various third-party service providers.

Contact Information

For any questions or concerns regarding this policy or the practices of our site, please feel free to contact us at support@casualcreatives.com.